BK launches IKAZE platform to help clients submit feedback

In a bid to improve service delivery, Bank of Kigali has unveiled ‘BK Ikaze’, a platform that will be used by bk customers to submit feedback concerning the services they are given. The platform was officially launched on Friday, October 7 at Nyagatare by Bank of Kigali’s Chief Executive Officer DR. Diane KARUSISI while in Gicumbi and Bugesera branches the launch was commissioned by the Chief Oparations Officer Désiré RUMANYIKA.

According to Dr. Diane KARUSISI, Chief Executive Officer of Bank of Kigali, the platform will help the bank to get a clear picture of how branches operate to reveal the level of service delivery in those branches.

“Customers will tell us if they are satisfied with our services or not by using Ikaze. They will also be able to inform us on where we need to put more efforts. All that information will reach us and we will be able to know the branches that work well, those that do not work well as well as the services our customers are not happy with so that we can make decisions and tailor our products to the needs of the clients.” she said.

During the official launch of Ikaze in Gicumbi and Bugesera branches of BK, Désiré Rumanyika, Chief Operations Officer of the bank, said the technology comes at the right time and will help the bank to deliver better services.

“During this week that is dedicated to the customers and the services offered to them, we found it important to think of clients and help them to play part in what is done for them. That is why we are officially launching Ikaze which will help us to continue collecting information from our clients hence keeping up our goal of bettering financial services we offer,” he said.

Ikaze is available in all BK branches and can downloaded on iOS and Android.