Frequent Asked Questions

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Browse our frequently asked questions.

Answers should be easy to find. Browse our top customer service questions below. If you still can't find what you're looking for, contact us by the method most convenient for you or request a callback.

Dear Customer,

Did you know that you can enjoy a better banking experience with our newly revamped Internet Banking?

Access the platform on https://online.bk.rw - using your Existing Credentials (Username and Password) to log in.

With our new Internet Banking, we guarantee you security, speed and convenience. Call us on 4455 for more information.