Frequent Asked Questions

Important
Notice.

Related to	Kiny	Eng
Bank Working Hours Updated
Turikumwe Special Loan
Annual General Meeting Notice
Message from Bank of Kigali Management: Socio-Economic Relief during Covid-19 Pandemic Outbreak
Temporarily closed branches
Digital Channels Self-registration
Investor Day Cancellation	-
CEO Message	-

`esc` or Close

Frequent Asked Questions

Home

Browse our frequently asked questions.

Answers should be easy to find. Browse our top customer service questions below. If you still can't find what you're looking for, contact us by the method most convenient for you or request a callback.

Bank of Kigali cards
Our online banking
Bank of Kigali mobile services (BK Mobile)
BK Money
Bk Push pull service
BK Quick
BK Yacu
Bank of Kigali post of sale machine (POS)
What is cash advance on POS
What is BK class A agent
Diaspora Banking service